SHIPPING TIMELINES?

Shipping rates are determined by price, parcel size and shipping destination at Checkout. Below is a list of expected delivery times per carrier method: 

--Most orders ship within 24 hours and you will receive an email shipping confirmation regarding your order. Please allow up to 6 business days for domestic delivery. 

DOMESTIC > STANDARD

USPS First Class: arrives within 5 business days

USPS Priority: arrives within 5 business days

Fedex Ground: arrives within 6 business days

DOMESTIC > EXPEDITED

Fedex 2-Day: arrives in 2 business days

INTERNATIONAL > STANDARD

While we do our best, in some cases your country will impose a VAT. 

Most orders ship within 24 hours and you will receive an email confirmation regarding your order.

USPS First Class International: arrives within 15 business days

USPS Priority International Mail: arrives within 10 business days.

Fedex International Economy: arrives within 5 business days.

INTERNATIONAL > EXPEDITED

USPS Express Mail International: arrives in 3-5 business days.

Fedex International Priority: arrives within 3-5 business days.

*International orders may be subject to Customs delays. These quotes are approximate and provided by the shipping companies. Delivery may take slightly longer than the quoted time frame, especially during the holiday season.



HOW DO I RETURN / EXCHANGE AN ITEM?

For US/ Canadian Customers Exchanges are welcome within 30 days of receiving your order. You pay for the shipping back to us, and we offer Free Shipping back to you.

EXCHANGE INSTRUCTIONS:

1. Contact us within 30 days of receiving your order.
2. A return authorization number will be issued.
3. Write the RA number on the outside of the parcel and please provide a note with the items you are exchanging for on the inside.
4. You pay for the shipping back to us and we offer free shipping back to you!
5. Once received at our warehouse, your exchange will be shipped out.

 

I JUST RECEIVED MY ORDER AND LIVE OUTSIDE THE US. CAN I EXCHANGE OR GET A REFUND?

We do NOT accept returns/exchanges for International orders. Whether it be a sizing issue, delayed delivery, or your friend doesn't like their birthday gift; all international sales are FINAL.

 

I SELECTED INTERNATIONAL FIRST CLASS SHIPPING AND MY TRACKING NUMBER IS NOT UPDATING, WHAT GIVES?

If you tracking number begins with LN, your parcel shipped through the USPS First Class International service. This service comes with a delivery confirmation number, not an actual tracking number, so tracking updates can be sporadic. Sometimes the parcel will not track until it is delivered. If it's been over 15 business days, your order is most likely held up in Customs. Please let us know if you do not receive the parcel within 21 days of placing your order. We can assume that your parcel has been misplaced by the carrier after 28 days.